This commitment is only applicable to the sales and purchase of DGMY products in the world;if you sell or purchase DGMY products outside this region, we suggest you communicate with the dealer or sales team in advance, and a designated team will serve you. 

1. after-sales service contact: 

●Dial the DGMY service hotline: +60 18-3889787 (technical support) 

2. after-sales service scope: 

●DGMY company and all DGMY products purchased from DGMY approved distribution or integrators 

3. after-sales service content: 

●Free warranty within the specified period: in accordance with the "DGMY Product After-sales Service" 

●Product training and marketing training services 

●Technical remote support, including but not limited to telephone support, email support, remote support 

●Parts replacement service (free or charged by the DGMY professional engineers according to the actual situation) 

●Customized services (only for customized products and customers) 

●On-site tracking service and on-site maintenance service 

Where feasible, DGMY will first try to diagnose and solve product failures through the Internet, telephone or other remote help.If some problems can be solved by the user installing the designated software update or replacement, DGMY will guide the user to obtain and install such software update or replacement; For some component failures that users cannot solve by themselves, DGMY has the right to repair or replace the faulty or defective parts. If the above problems cannot be solved, DGMY will arrange services according to the specified warranty service types, service time and service duration.If the solution required by users is beyond the scope of this service policy, users need to bear the corresponding service fees.